Return - Return without reason

Buyers can return the package without reason in 10 days after receiving it.

  • If there is no quality issue, buyers are responsible for the shipping fee.
  • You will receive a refund within 3 working days after we receive the returned items.

 

Return - Return with reason

Please contact us and let us learn your situation first before return the item. (IMPORTANT)

Through communication, if it is determined that it is our cause, we will bear the freight, if it is due to the customer, the customer will bear the freight
  • In most cases, we can help you to solve your problem by giving remote technical support and you don’t need to return the product.
  • If there is irremediable defect with the product, you can return them back to us for repair or replacement under our 2 months warranty.

 

Return address: 

  • US CA Address:

Acestar group inc
2875 metropolitan place
Pomona
Ca 91767
the United States
909-593-8855

 

  • China warehouse
TEL: +86 0769-85079668  Recipient: Jason Lee
Address: 4/F, 14 Xinhe Road, Xiaobian, Chang 'an Town, Dongguan city, Guangdong Province, 523839, China